ÌÇÐÄVlogÆƽâ°æ

Support & Training

This section is designed to answer your most frequently asked questions and guide you through common web support issues. 

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A student uses the computer in the library outside the training and support classroom

Known Web Editing Issues & Updates

Before submitting a support ticket, please take a look at the following issues of which we are already aware and working on. Also included are some process updates and important notes.

 

Navigation/Menu Process Changes

To reorder or add a link to your website's navigation/menu, you'll need to do so from your homepage. Here are the steps:

  1. To reorder or add a link to your navigation, copy get the Node ID of the page you want to add (or URL if it's an external link)
  2. Then, go to your homepage (e.g. /group-name).
  3. Under "Open Utilities," select the "Group" button
    1. (or, if you're in Edit mode, it's the group tab at the top)
  4. Select OG Menu
  5. Click edit menu on the menu you'd like to edit to see the navigation hierarchy for the site.
  6. To add a link, click "Add Link" and paste the Node ID (remember, the format is /node/123456) into the link field.
    1. Select a parent nav item, if applicable.
  7. To re-order a link, you can drag-and-drop the link, or go into the "edit" view for a link and adjust the weight or the parent link to change it's position/hierarchy in the menu.
Deleting PDFs Process

If you are needing to remove a PDF from your website, , so that a Drupal Web Administrator can delete the file from the server. Deleting the "File" Node ID will not delete the "Document" that is housed within it. Nor will removing that document from the File Node ID.

 
iFrame Accessibility Issues - Please Fix!

The Issue: 

iFrames (often YouTube embeds, but also forms, 3d Tours of buildings and other elements) that are on these pages are missing a "title" attribute. The "title" attribute is the iFrame's equivalent of the "alt" (alternative) text attribute for images.

The Solution:

Add a "title" attribute to each iFrame describing the content appropriately.

Example Fix: 

A building tour iFrame on a page is missing a title attribute:

<iframe src="/%3Ca%20href%3D"https://virtual.buy360tour.com/tour/center-for-the-visual-arts">https://virtual.buy360tour.com/tour/center-for-the-visual-arts"> </iframe>

add the following into the opening tag of the  iFrame: (replace the title text with a relevant title for your content)

title="a 3D Tour of the Center for the Visual Arts"

Here is the completed formatting (ignore the new line spacing Outlook adds in, this is all one line)

<iframe title="a 3D Tour of the Center for the Visual Arts" src="/%3Ca%20href%3D"https://virtual.buy360tour.com/tour/center-for-the-visual-arts">https://virtual.buy360tour.com/tour/center-for-the-visual-arts"> </iframe>

Request Support from Web Team

Submitting a support ticket is the fastest way to get help from our team. From content updates and design changes to troubleshooting technical issues, we handle a variety of requests. Simply submit a support ticket and we’ll address your needs. Most tickets are resolved within 2-5 business days, depending on the complexity of the request.

 

Take Control of Your Website

Learn how to build, update, and maintain your website with our step-by-step training resources. Whether you're new to website management or looking to refine your skills, our guides and workshops will give you the confidence to keep your site running smoothly.

 

Frequently Asked Questions (FAQs)

Many web editor issues can be quickly resolved by referencing the Drupal training manual. Please try your hand at self-service! Other service requests are also addressed below.

I need help with Drupal functionality. Where can I find resources?

Visit our Drupal Training Manual for guides and tutorials on how to use different features in Drupal.

How can I request a new webpage or website?

Submit a support ticket and one of our team members will follow up with you to discuss your new site.

How do I change the name of a department's website?

Changing your department and/or website’s name is possible, but it requires approval and coordination to ensure consistency with ÌÇÐÄVlogÆƽâ°æ’s branding and web standards. 

Learn more about changing the name of a department at ÌÇÐÄVlogÆƽâ°æ. 

Learn more about changing the name of a website at ÌÇÐÄVlogÆƽâ°æ.

What tools do you provide for analytics and quality assurance?

We offer support with Google Analytics, Looker Studio and Siteimprove. 

If you need assistance with Google Analytics 4 (GA4), Siteimprove or other external tools, we encourage you to run your own reports to get the data you need. For access to GA4 or Siteimprove, submit a support ticket with the specifics of your request, and our team will grant access and provide guidance on using the tools. If further help is required, we’re available to assist.

Check out our analytics page for more details.

How do I create UTM URLs for tracking campaigns?

Visit our UTM URL support page to learn more and generate tracking links.

What accessibility requirements do I need to follow?

For starters, ensure all images have alt text, videos include captions, pages are structured using proper headings and do not use "click here" in your text.

View Web Accessibility Requirements

How do I optimize my website for SEO?

Use descriptive page titles, meta descriptions and proper headings. 

Learn more about SEO